BitNinja Maximizes their Security Software’s Potential with Upvoty

The new year has begun, and BitNinja is gearing up for some exciting new features and developments. Running a successful online business requires reliable security software. That is why BitNinja uses Upvoty to ensure they provide the highest quality possible. With this tool, they get feedback from their users so they know what customers need and what would improve their experience.

Use Cases

Upvoty allows BitNinja customers to easily submit their comments, ideas, and feature demands. When a user submits a request or report, they can assign priority levels ranging from “low” to “highest.” This helps BitNinja prioritise these feedbacks and check which ones should be addressed first. Additionally, each submission can have multiple labels attached to it to efficiently organise them into categories like “performance,” “usability,” etc.

Another use case of Upvoty is connecting to internal task management. BitNinja assigns tasks related to individual submissions (such as coding changes or testing fixes) based on the voting results. This helps ensure that all tasks are completed in a timely manner and that nothing falls through the cracks.

Furthermore, Upvoty allows BitNinja to respond quickly to any questions or comments from users via its in-app messaging system. This ensures that no one feels ignored when they reach out with their concerns. Plus, it gives BitNinja an opportunity to get direct feedback from users to better understand their needs and wants when developing new features or fixing existing ones.

BitNinja recognises that user feedback is essential for creating the best product possible. With it, they know what their users need and want out of their software, making it easier for them to create meaningful improvements.
Plus, seeing what users think about specific features helps them gauge where they should focus development efforts to improve the software in the ways that matter most.